The Marketplace may ask you for documents to confirm information on your application — your income, citizenship, or immigration status, or Special Enrollment Period (SEP) eligibility, like if you moved or lost other health coverage.
IMPORTANT: Send Documents ASAP
If you don’t submit the documents by your deadline, you could lose your health insurance, financial assistance, or chance to enroll.
If you don’t submit the documents by your deadline, you could lose your health insurance, financial assistance, or chance to enroll.
How to submit documents
You can submit documents online or by mail. Uploading is fastest and easiest. We can’t accept documents by email or fax.
Upload documents online
- You’ll need an electronic file of the document saved on your computer. It can be a scan or clear photo.
- Document format requirements:
- Accepted formats: .pdf, .jpeg, .jpg, .gif, .xml, .png, .tiff, .bmp
- Maximum file size: 10MB
- File names can’t include special characters like / \ : * ? " < > |
How you upload documents depends on the information you're providing:
Having trouble with an online upload? Double check the document format and size, and try again. If you think you may have uploaded the wrong document, just upload the right one. We’ll review all documents submitted. If you’re still having trouble, follow the instructions below to mail copies.
How to submit documents by mail
If your upload failed, check the document format and size then try again. You can mail copies if you’re still having trouble or if you prefer this option instead:
- Do not send original documents: Send photocopies only.
- Include your printed bar code page. It’s on the last page of your eligibility notice. If you don’t have a bar code, include your printed name and the application ID. Your application ID is near your mailing address at the top of your notice.
- Mail documents to this address:Health Insurance Marketplace
Attn: Coverage Processing
465 Industrial Blvd
London, KY 40750-0001
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